Wednesday, December 26, 2012

HP Universal Print Driver - Slow Opening Print Settings

This is more for my personal notes and the vague hope that this info might help someone some day.  The issue is with printing from an XP machine with McAfee installed using the universal print driver.

McAfee on-access scan logs show:
12/26/2012     09:46:51 AM     Not scanned  (scan timed out)     C:\WINDOWS\system32\spool\drivers\w32x86\3\hpchl130.cab     none (Virus)

It took me an hour of bouncing ideas off of my coworker to come up with ruling out McAfee.  As soon as i checked the logs I knew something was up.  Eventually found this blog which confirmed that someone else has had this issue.

http://www.mondaiji.com/blog/other/it/10150-hp-universal-print-driver-slow-opening-print-settings

Now it's just a matter of remembering how to do an exception within McAfee using a wild card correctly.  Not exactly rocket science but annoying when you haven't done one in 5 years.

https://kc.mcafee.com/corporate/index?page=content&id=KB50998

This lead me to creating the following exclusion: 

There you go.  Problem resolved.  This is for a one-off user so not going to look into doing this via ePO but I doubt it would be that difficult to roll out.